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In 2015, Salesforce researchers working out of a basement under a Palo Alto West Elm furniture store developed the prototype of what would become Einstein, Salesforce’s AI platform that powers predictions across its products. As of November, Einstein is serving over 80 billion predictions per day for tens of thousands of businesses and millions of users. But while the technology remains core to Salesforce’s business, it’s but one of many areas of research under the purview of Salesforce Research, Salesforce’s AI R&D division.
Salesforce Research, whose mission is to advance AI techniques that pave the path for new products, applications, and research directions, is an outgrowth of Salesforce CEO Mark Benioff’s commitment to AI as a